How do I pay for my order?
Sidersonline gladly accepts major credit/debit cards, such as Visa and MasterCard. Your card will be charged once we send your order.
What information do you require?
You will be asked for your credit or debit card number, the expiration date, and the CVV number when you place your order. (A CVV number ("Card Verification Value") is 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit and debit cards.
What security checks are in place to make sure my purchase is valid?
All credit/debit cardholders are subject to authorisation by the credit card company. If the company refuses to or does not authorise payment (for any reason) then we will not be able to accept your order.
When will I be charged?
Upon placing the order, we will obtain a Credit Card authorisation. Once the item ships from our warehouse, we will request payment from the Credit Card.
Can I make changes to my order?
Unfortunately No. We start to process your order as soon as we receive it, therefore we are unable to cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy within 30 days of receipt of your order, and are in saleable condition. Refund will be made to your original form of payment.
What happens if I notice that my personal details are incorrect after I have placed my order?
If you note that your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.
How do I know if my order was received?
After you have successfully placed an order, you will receive an email from us. The order acknowledgement will contain your order number and details. This is only to acknowledge that your order has been received and is not a confirmation that your purchase has been made. When your goods are shipped to you, your card will be charged and we will send you a delivery confirmation email, including delivery details and tracking information.
You may also log into your SIDERSONLINE account and check your Order History in the My Account section.
RETURN AND EXCHANGE
You may return or exchange any item that is still in new and original condition within 30 days of purchase.
Please read our full Return and Exchange Policy here.
What is your shipping policy?
We have FREE shipping for orders once an order amount is reached. For orders below the stated order amount, a delivery fee will be applicable. All orders are fulfilled via Singapore Post. Estimated shipping times are listed in the table below.
Do you offer international shipping?
Yes! We offer shipping WORLDWIDE to over 200 countries! Courier used is Singapore Post who is a recognized global leader in freight solutions and ecommerce logistics.
You may find more information regarding our shipping terms and conditions here.
How do you keep my personal information secure?
We value your privacy and security with utmost priority. We will only use your information in the ways that you want us to. When you shop at our website we protect your payment details so that ALL your information is encrypted before it is sent over the internet.
How safe is shopping on www.sidersonline.com?
Sidersonline maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal details very seriously and we perform regular checks to uphold the integrity of our site.