Cats Pen Blind Box
Regular price
$2.90
The Cats Pen Collection is a set of 10 pens, each featuring a different illustrated cat design. They work as everyday writing pens for school,...
Cool
1%
Warm
99%
Fitted
1%
Super Oversized
99%
Sheer
1%
Not Sheer
99%
Sizing Details
Sizing Details
Material & Care
Material & Care
Random Thoughts
Random Thoughts
Shipping Policy
What is your Shipping policy?
For Singapore orders:
We have free courier shipping for local Singapore orders once an order reaches S$50 (after any discount codes). For orders below S$50, a delivery fee will be applicable.
For International orders:
We offer international shipping worldwide.
For USA: Duties and tariffs will be prepaid for your convenience.
For EU & Rest of the World: Your order may be subject to your country's import taxes, customs duties and charges, and they will be payable by the recipient.
For international orders, shipping fees depend on the items ordered and it will be calculated upon checkout. Delivery time will depend largely on customs and local postal network processing time.
All orders are fulfilled via Singapore Post Registered Mail - National Postal / J&T Express / UPS / Skynet / Fedex / USPS. A tracking number will be provided once the parcel is mailed out.
How long does it take for me to receive my parcel after I place an order?
For tracked mail (Singapore), it will typically take between 2-5 working days (from the date of the order) for the parcel to reach you. For orders placed on the day of a new collection, it may take an additional 1-2 working days.
Note that the above are best estimates and may vary depending on festive periods.
Where do we ship from?
We are based in and ship out of Singapore. All orders are processed and shipped by Singapore Post/J&T Express. Please do kindly note that shipments may be delayed due to public holidays, local customs administration and other unforeseen circumstances.
How can I track my order?
You'll receive a tracking URL link together with the courier tracking number once your order has been shipped out. You may then enter your tracking number on the respective courier's site to see the status of your order delivery. Please allow some time for the website to reflect the status of your order. This could take up to 24 hours after you receive the delivery confirmation email from us.
I am an international customer and my order has not arrived, what should I do?
All orders are typically shipped out within 2 to 5 working days from the date of order. Do drop us an email at admin@sidersonline.com should you wish to enquire on the status of your order, or alternatively you may do so with your tracking number at the abovementioned sites. We would recommend you to reach out to us or check with your local postal service to see if they have more information. Typically, orders should reach you within 2-3 weeks from the date of purchase.
RETURN AND EXCHANGE
Returns and Exchanges
There is strictly no returns and exchanges for all products unless they are found to be defective or damaged.
Our policy lasts 14 days. If 14 days have gone by since the day you received your purchase, unfortunately we can’t offer you a refund or exchange.
Any exchange or return requested after the above time frame will be assessed on a case-by-case basis.
Kindly email to exchange@sidersonline.com and state your order number during the request.
Exchanges and returns are only accepted after we have attended to your email. The return address will be given to you after your exchange request has been approved.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the item does not comply with the above conditions, we have the right to reject the return or exchange. We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at exchange@sidersonline.com.
Refunds
Refunds are reviewed on a case-by-case basis, and reviews are usually determined by evidence of damage/defects of goods received. Refunds can be in the form of store credits or cash/transfer.
Please send us an email at exchange@sidersonline.com with your order number and evidence of damage/defects and we will get back to you within 1-2 working days.
We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5-7 days of processing time by the payment provider).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@sidersonline.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Any goodwill waiver and refunds of the shipping costs for your returns are at our discretion.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Measurements
Product measurements are provided based on our best accuracy. Measurements stated on the website may vary 1cm to 3cm depending on production batches.
Feel free to drop us an email at admin@sidersonline.com for any support you might require.
We thank you for your understanding of our above policies and we wish you a pleasant shopping experience with us!